May 27th 2020

Training Module on User research (in COVID-19 times)

Trainers: Alicia Calderón González from Delft University of Technology

User research and user engagement is a key component of prototyping an innovative proposal in the urban context. Especially after the lockdowns across Europe and their impossibility to meet with their users, the team of TUDelft decided to offer a quick response to this need with an introductory session to User Research and some of their learnings at the faculty of Industrial Design Engineering on multiple ways to conduct user research, and held a discussion with DESIGNSCAPES initiatives on their approaches thus far.

The session provides an introduction to the basics of using user research within a Design-enabled Innovation project (why you would want to use it, the main types of user research and most used methods and tools, advice on how to best use it, etc.), with an additional layer of discussing a couple of approaches to doing user research when you cannot meet in person with your users.

The training entails an initial presentation followed by discussion on examples from practice brought by innovators from the initiatives selected within the DESIGNSCAPES program.

Slides and resources presented in the training: User research (in COVID-19 times) by Alicia Calderón González from TU Delft.